Discord support tickets, done right. (AI SUPPORT COMING SOON)

TicketPal turns your Discord server's support channels into a structured, professional help desk without making setup complicated.

Create custom ticket panels, collect the right information before a ticket opens, route requests to the correct team and manage everything from a clean web dashboard.

Build the perfect ticket system

Create category-based ticket panels using buttons or menus, with a different flow for every type of request.

• Custom ticket categories and panels
• Questions before a ticket opens
• Smart routing to the correct team
• Custom messages, branding and embeds
• Ticket claiming and staff controls
• Blacklists and timed restrictions

Whether you handle general support, billing questions, applications, reports or customer enquiries, each ticket can have its own setup.

Let automation handle the repetitive work

TicketPal keeps your support desk moving, even when your team is away.

• Automatically close inactive tickets
• Remind members when your team is waiting
• Alert support roles about unanswered tickets
• Answer common questions with auto-responders
• Route advanced requests to the right staff team

Spend less time managing channels and more time helping people.

Run your support desk from the web

Configure and monitor TicketPal through a modern web dashboard.

View active tickets, ticket volume, response times, server health and recent activity from one place. Depending on your plan, team members can also view, claim and respond to tickets directly through the dashboard.

Keep every conversation organised

Closed tickets can be stored as readable transcripts, helping your team review previous conversations, resolve disputes and understand how support is performing.

TicketPal provides access to:

• Ticket transcripts and logs
• Response-time analytics
• Ticket volume statistics
• Staff and server activity
• Live ticket management
• Server health information

More than support tickets

TicketPal also includes additional tools for running and engaging your community, including giveaways, suggestions, reaction roles and member join actions, all managed through the same dashboard.

Live in minutes

1. Invite TicketPal to your server
2. Build and customise your ticket panel
3. Publish it and start receiving tickets

TicketPal is free to get started, with optional upgrades available for teams that need deeper customisation, automation and multi-server management.