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SUPREO

SUPREO turns support into a real workflow — moderation tools, ticket panels, DM tickets, canned responses, auto-close, support hours, and per-agent analytics,

freemiumSlash commandsUpdated 2 weeks ago

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Website Support server #Roles #Utility #Welcomer #Moderation #Tickets

Servers

Discord servers using it

Health

Fair

out of 100

Server count10.5/55

Verified by Discord15/15

Listing completeness10/10

Claimed listing15/15

Reviews0/5

Growth5/5

Open source0/5

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SUPREO in a channel

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About

What SUPREO does

SUPREO — the support desk for your Discord server

SUPREO turns your server into a proper support desk, and keeps the front door safe. Everything is configured from a web dashboard at supreo.xyz — no config commands to memorise, changes apply to the bot instantly.

🎫 Tickets that staff actually enjoy

Panels & categories — post a panel with a dropdown; each category opens its own ticket with its own staff roles and channel category.
Pre-ticket forms — up to five questions per category (text, dropdowns, checkboxes, image upload) so staff start with the answers.
Canned responses with autocomplete and {user} / {agent} personalisation.
Internal staff notes on any ticket, never shown to the member.
Claiming, priorities, tags, reopening, satisfaction ratings on close, transcripts and webhook logging.
Support hours per server or per panel, in any timezone, with breaks and closed dates — warn members outside them or refuse new tickets, with a live open/closed line on the panel.
Auto-close inactive tickets, with a reminder first.
Analytics — when tickets arrive, response times by the clock and inside support hours, backlog age, per-agent leaderboard.
DM tickets relayed to a private staff channel, optionally in a separate support server (Whitelabel add-on).

🔐 Member verification

New members get an unverified role and press Verify: one click, a captcha inside Discord, or a web check. Punish those who never pass (kick, ban, quarantine with an appeal the staff reviews from a card). Adaptive checks for young or avatar-less accounts, alt detection, country/Tor blocks, and members who rejoin are remembered.

🛡️ Honeypot

A bait channel members are told never to write in. Spam bots and hacked accounts post everywhere they can — the first message there gives them away and SUPREO removes them, with a DM explaining why.

👋 Welcome cards & auto roles

Greet every new member with a card and a generated welcome image (their avatar, their name, a button straight to support), and give them roles the moment they join.

🌍 Also

Bot text in English, French, Spanish and Italian.
Custom messages, embed colours, audit log of every change.
Whitelabel: run it under your own bot name and avatar.

💸 Pricing

The free plan covers real servers: 5 panels, 5 categories, canned responses, ratings, support hours, welcome cards, honeypot and verification. Premium unlocks unlimited panels, attachments, searchable history, auto-close, team analytics, advanced support hours and verification hardening.

Get started: invite the bot, type /setup, open the dashboard. Two minutes.

🔗 Links

Dashboard: supreo.xyz
Support server: discord.gg/v6kN4pThrj — the fastest way to get help, report a bug, or ask for a feature
Setup guide: supreo.xyz/guides/how-to-set-up-a-discord-ticket-bot
Terms: supreo.xyz/terms · Privacy: supreo.xyz/privacy

Built and maintained in the EU, GDPR-friendly, and actively developed — if something's missing, come and tell us in the support server. We ship fast.

Commands (46)

/ban

Ban a user, member or not (paste an ID to ban someone who is not here).

/ban <user> [reason] [delete_messages] [silent]

/kick

Remove a member from the server. They can join again with an invite.

/kick <member> [reason] [silent]

/lockdown on

Lock the server, or one channel

/lockdown on [reason] [channel]

/lockdown off

Unlock: every channel back as it was

/lockdown off [channel]

/modview

A member's record: sanctions, reports, appeals, tickets and verification.

/modview <member>

/purge

Delete recent messages in this channel (up to 100, younger than 14 days).

/purge <count> [member]

/raidmode on

Switch raid mode on now

/raidmode on

/raidmode off

Switch raid mode off

/raidmode off

/raidmode status

Is raid mode on, and until when?

/raidmode status

/report

Report a member to the staff.

/report <member> <reason>

/sanctions list

A member's sanctions, newest first

/sanctions list <member> [page]

/sanctions info

Everything about one case

/sanctions info <case>

/sanctions reason

Change the reason written on a case

/sanctions reason <case> <reason>

/sanctions revoke

Lift a ban or timeout, or cancel a warning

/sanctions revoke <case> [reason]

/slowmode

Set how long members wait between two messages in a channel.

/slowmode <delay> [channel]

/softban

Remove a member and their recent messages; they can join again. For hacked accounts.

/softban <member> [reason] [delete_messages] [silent]

/tempban

Ban a user for a while; they are unbanned automatically when it ends.

/tempban <user> <duration> [reason] [delete_messages] [silent]

/timeout

Time a member out: they cannot write, react or join voice until it ends.

/timeout <member> <duration> [reason] [silent]

/unban

Lift a ban.

/unban <user> [reason]

/untimeout

Lift a member's timeout.

/untimeout <member> [reason]

/warn

Warn a member. The warning is DMed to them and kept in their record.

/warn <member> [reason] [silent]

/mytickets

Your open tickets in this server, and where to continue them.

/mytickets

/setup

Where to set up the ticket system, and what is still missing.

/setup

/support open

Open support now, until the schedule next changes.

/support open

/support close

Close support now, until the schedule next changes.

/support close

/support auto

Follow the weekly schedule again.

/support auto

/ticket add

Add a member to this ticket.

/ticket add <user>

/ticket remove

Remove an added member from this ticket.

/ticket remove <user>

/ticket reply

Reply to a ticket.

/ticket reply <message> [fichier]

/ticket close

Close the ticket.

/ticket close

/ticket alert

Get mentioned when the user sends a new message.

/ticket alert

/ticket priority

Set the priority of this ticket.

/ticket priority <level>

/ticket openers

List the members who opened tickets in a period.

/ticket openers [period] [panel] [category] [include_open]

/ticket reopen

Reopen a closed ticket from its id.

/ticket reopen <id>

/ticket management rename

Change the channel name.

/ticket management rename <nom>

/ticket tags list

Get the list of tags.

/ticket tags list

/ticket tags show

Show a tag.

/ticket tags show <name>

/ticket tags send

Send a tag.

/ticket tags send <name>

/ticket note add

Add a private staff note to this ticket.

/ticket note add <text>

/ticket note list

List the staff notes on this ticket.

/ticket note list

/ticket note remove

Remove a staff note by its number.

/ticket note remove <number>

/ticket blacklist add

Add a user to the list.

/ticket blacklist add <user>

/ticket blacklist remove

Remove a user from the list.

/ticket blacklist remove <user>

/ticket blacklist list

Get the list of blacklisted users.

/ticket blacklist list

/ticket move

Send the ticket move menu.

/ticket move <category>

/verify

Verify a member by hand.

/verify <member>

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