Thea — AI support for Discord

Thea is an AI support agent for your Discord server. Point it at your docs and FAQs, and it answers member questions in your support channels and tickets — with citations back to the sources it used.

When it isn't confident, it doesn't guess. It escalates to your team with the full thread and context attached.

What it does

• Grounded answers — Replies in-thread with the exact passages from your docs
• Smart escalation — Confidence-scored drafts; uncertain cases go to moderators
• Your knowledge, kept fresh — Connect sitemaps, markdown, wikis, and FAQs with automatic re-syncs
• Ticket support — Works in monitored channels and ticket threads
• Dashboard — Manage sources, review conversations, and see what members actually ask

How it works

1. Invite Thea and choose which channels it should watch
2. Add your documentation in the dashboard
3. Members ask questions naturally — no slash command required
4. Thea answers with citations, or hands off when it's unsure

Privacy

Thea only reads channels you configure. Conversations stay tenant-isolated, aren't used for training, and age out on your plan's retention schedule.

Get started at thea.gg