TixBot — Professional Discord Ticket Management

TixBot transforms your Discord server into a fully-featured support desk — all configurable from your web dashboard at tixbot.gg without needing bot commands.

🎫 Ticket Management

• Button and dropdown ticket panels with custom embeds
• Custom ticket forms to collect information upfront
• Automatic welcome messages per ticket type
• Full transcripts saved automatically on every close

👥 Staff Tools

• Claim tickets to take ownership
• Priority levels — 🟢 Low, 🟡 Medium, 🔴 High
• Internal notes visible only to staff
• Add or remove users from tickets
• Full audit log per ticket

⬆️ Escalation

• Multi-tier escalation with separate categories and roles
• /escalate and /deescalate commands
• Full ticket context preserved when escalating

💬 Canned & Auto Responses

• Save and reuse common replies with /tag
• Auto-respond to keywords when tickets are created

📊 Analytics & SLA

• Track open, closed and resolved tickets
• SLA performance monitoring with daily, weekly and monthly views
• Activity charts and recent ticket history in your dashboard

🌐 Web Dashboard

Configure everything from tixbot.gg — set up ticket types, panels, escalation flows, canned responses and more without touching a bot command.

🚀 Free to Get Started

1. Invite TixBot to your server 2. Visit tixbot.gg/dashboard 3. Deploy a panel — live in minutes

Support: discord.gg/tixbot
Website: tixbot.gg