Ticky

Ticky — the AI ticket bot that actually knows your server

Running a Discord server usually means the same questions get asked over and over — how does X work, where's Y, can I get a refund. Ticky turns that into a real support ticket system: members open a ticket, Ticky answers from what you've taught it, and your team only gets pulled in when it actually matters.

What Ticky is

An AI-powered support bot and help desk for Discord — think FAQ bot, ticketing system, and knowledge base rolled into one. It auto-answers common questions, escalates the rest to a human, and keeps every conversation in its own private channel instead of one noisy queue.

How it works

Write a few knowledge base articles — or let Ticky scan your existing channels and draft a starting KB for you — and it starts answering tickets in your voice. If something's outside what it knows, or touches something sensitive like a refund or billing dispute, Ticky hands it straight to your team with the full conversation attached. No re-explaining required.

What you get

• Private ticket channels, not a shared queue — every member gets their own space, and your team can jump in anytime
• Smart auto-escalation — low-confidence answers and flagged keywords (refunds, chargebacks, whatever you set) go to a human automatically
• Team routing — set up Billing, Tech Support, whatever your server needs, and tickets get sorted to the right one
• Teach it on the fly — quick facts and canned-response tags for anything that doesn't need a full article
• Your bot, your brand — white-label Ticky under your own bot's name and avatar (Pro and up)
• Multi-language support — English, Spanish, French, and Hindi, with more on the way
• A real dashboard — knowledge base editor, ticket transcripts, and analytics, all in one place

Free is actually free — unlimited tickets, one support team, no card needed, forever. Pro and Business add more teams, a bigger knowledge base, and white-label branding as your server grows.

Getting started takes about 10 minutes: add Ticky, sign into the dashboard, teach it what it needs to know, and you're live.