Ticketwave

💻 Easy Setup

Getting started with TicketWave in under five minutes. Visit our Documentation and see our collection of guides and information. And if you ever need support, feel free to join our support server anytime. We're always happy to help!

⌛ Gather Information, Get Context - Save Time!

Let us get all information before you take action:

🏷️ Ticket Category

The user can categorize their inquiry into multiple custom categories and subcategories if needed.
Escalate different ticket topics to the right staff team.

📝 Ticket Steps

Ask common questions before your staff starts working.

🧷 Link Accounts

Let your users link external accounts to provide additional context and verify their identity.

🎮 Connect Steam to collect important user information for your gaming community.

🐌 Link FiveM accounts to get additional server-related information directly inside your tickets.

⚙️ Connect GitHub to gather contributor information and provide better context for development-related requests.

We believe the right context can reduce your ticket resolution time by up to 85%.

🔨 Ticket Actions

More than 12 different ticket actions are available, helping you choose the right action for every situation.

❌ Close Ticket

Closing a ticket too early can make the situation worse.

TicketWave offers several options:

1. "The normal close": Close the ticket with an optional reason.
2. "Schedule Close": Schedule a ticket to close later, giving the user time to cancel if they have another question.
3. "Request Close": Ask the user for permission to close the ticket with an optional reason. If they decline, they can provide a reason why.

⏰ Remind Ticket

Sometimes tickets get forgotten. Send friendly reminders directly via DM to keep conversations active and make sure nothing gets left behind.

Explore all other actions by using our solution for your support!

🗄️ Ticket Transcript & Logging

In difficult situations you need to review old tickets or check the logs.
We cover you with our advanced ticket transcription and logging system.

📝 Ticket Transcript

Create detailed transcripts of your tickets to keep a complete record of every conversation.
Review messages, user information, ticket details, and important context even after the ticket has been closed.

📜 Ticket Logging

Keep track of every important ticket event.
TicketWave logs actions, changes, and activity inside your tickets, giving your staff full transparency and helping with moderation, analysis, and troubleshooting.

📊 Analytics

From our experience, having the right metrics is essential. First, understand how your support workflow performs, then use those insights to make it faster, smarter, and more efficient.

🛡️ Security

One of our security features is the captcha system. Before opening a ticket, users must pass a custom captcha.

🤖 Meet LunAI

Your Discord server's intelligent copilot. LunAI works silently in the background, prioritizing tickets, summarizing conversations, and keeping your whole support team one step ahead.

✨ LunAI prioritizes the ticket and writes a short summary after the user submits their inquiry.

💬 Ask LunAI to provide an up-to-date summary at any time, for example in a private thread.

⚖️ Difference to Other Bots

We are not the bot with the most features or over 100 commands that users need to study.

Our goal is simple enough for beginners. Powerful enough for large communities.

TicketWave scales with you. That's the difference!

📩 Conclusion

➡️ There's so much more! Explore our website and invite our bot today for free.

TicketWave - Support Smarter. Move Faster 🌊