Ticketon

What is Ticketon?

Ticketon is a modern ticketing bot.
It allows you to easily manage the support tickets of your community, providing a seamless experience for both users and staff members.

Features

• Localization: We currently support English (default), German and French - but this will definitely be expanded in the future!
• Easy Configuration: Set up Ticketon in minutes with a user-friendly and simple dashboard.
• Custom Messages: Personalize the ticket experience with custom messages.
• Forms: Collect specific information from users before they open a ticket.
• Audit Logs: Keep track of all bot-related activities for security and transparency.

Get Started here!

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All Features

🎫 Core Ticketing:

• Create tickets via buttons, select menus, or /create-ticket command
• Thread-based or channel-based tickets
• Customizable ticket naming with variables
• Unlimited categories (3 on Free plan)
• Per-user ticket limits (0-10 simultaneous tickets)
• Claim/unclaim tickets for ownership
• Transfer tickets between categories
• Add up to 5 users or remove users from tickets
• Close requests to confirm issue resolution
• Reopen closed tickets
• Bulk close/delete operations
• Auto-create private staff threads
• Blacklist system to prevent ticket spam
• Staff can open tickets for other users

🎨 Custom Messages & Forms

Components V2 Support:

• Action rows (up to 5 buttons or 1 select menu)
• Sections, containers, and separators
• Text display with Markdown formatting
• Media galleries (1-10 images) and thumbnails
• Link buttons and ticket action buttons
• Category selection menus
• Dynamic variables ({usermention}, {username}, {ticketid}, form fields)

Custom Forms (3 on Free, unlimited on Unlimited):

• Up to 5 components per form
• Text inputs (single-line or multi-line)
• Select menus (string, user, role, channel, mentionable)
• Min/max validation and required/optional fields
• Custom IDs for variable reference

Message Features:

• Panel messages for ticket creation
• Starter messages for new tickets
• Reusable snippets
• Share messages via URLs with optional password protection
• Import community-created messages
• Up to 9 messages on Free, unlimited on Unlimited (max 200)

📊 Analytics & Insights

Core Metrics (All Plans):

• Total, open, closed, and deleted ticket counts
• Average response and resolution times
• Resolution rate tracking
• Daily ticket volume trends
• Category performance breakdown

Advanced Analytics (Unlimited Only):

• Form usage statistics
• Staff performance metrics (tickets handled, resolution times, satisfaction)
• User insights (unique users, recurring users, top users)
• Feedback statistics and rating distribution
• Schedule performance tracking

🔐 Permissions & Roles

• Staff roles per category
• Manager roles for cross-category management
• Manager bypass for claim restrictions
• Whitelist mode (only specified roles can create tickets)
• Blacklist mode (specified roles cannot create tickets)
• Granular command permissions via Discord integration

📝 Transcripts & Audit Log

Transcripts:

• Automatic generation when tickets close
• Complete message history with timestamps
• Attachment preservation
• Private (staff-only) or public (sent to user) modes
• 24-hour validity with secure URLs
• Image preservation with CDN storage (Unlimited - 6 months, up to 50 MB)

Audit Log:

• 30-day retention
• Track ticket creation, closing, deletion
• Monitor message and form changes
• Category configuration history

⭐ Unlimited Plan Exclusives

• Support Schedule: Configure availability hours with up to 3 time slots per day
• Feedback Collection: Post-ticket satisfaction surveys (1-5 stars + comments)
• Custom Branding: Personalized bot avatar, banner, and bio per server
• Advanced Analytics: Staff performance, user insights, form usage
• Unlimited Limits: 50