Ticket Support

The Ticket Support bot from Xelyos is a comprehensive solution designed to streamline help-desk operations on your Discord server. It enables members to easily create tickets directly within Discord, while administrators benefit from a powerful web panel to manage, monitor and configure every step of the process.

#### Key features

• Easy ticket creation: Members trigger ticket creation via a reaction or slash command.
• History and tracking via web dashboard: Log into the Xelyos panel to view every ticket’s status, creator, history, and more.
• Customizable categories and subjects: Create your own ticket categories; each subject can have a custom emoji, description, auto-reply, target Discord category and access roles for automatic sorting.
• Flexible access and roles: Assign specific Discord roles with ticket access, and add or remove users from a ticket at any moment.
• “On hold” status and easy renaming: You can mark tickets as “on hold” or rename them for better management of ongoing requests.
• Quick install & intuitive setup: With the /init-ticket command the bot creates a category and two channels (log and support), then guides you through setting up the creation message, selecting channels and access permissions.
• All-in-one administration interface: Configure default category, creation message, panel access, roles, and ticket categories fully from the web dashboard.

#### Why choose Ticket Support?

With its dual approach — a Discord bot paired with a full-featured web panel — this solution is ideal for servers seeking professional management of support requests. You’ll benefit from clarity, efficiency and customization, while delivering a seamless experience to both users and support teams.