Ticket Assistant

Ticket Assistant is an AI support agent for Discord servers. Members open tickets like they always do — with any ticket bot, or just a ticket channel — and Ticket Assistant answers the common questions instantly using your own knowledge base.
How it works

🧠 You teach it, it learns — add FAQs, docs and guidelines on a simple website. No code, no commands.
⚡ Instant answers, 24/7 — "How do I get a refund?" gets answered in seconds, even at 3am when your staff is asleep.
🙋 Knows its limits — when no answer fits, it pings your staff role with the ticket so a real human steps in.
🤝 Staff always wins — the moment a staff member replies, the AI steps back and stops responding.
📊 See what's happening — a dashboard shows every ticket, every AI answer, and where your knowledge base has gaps.
🎨 Your tone — choose how the AI talks: casual, professional, or anything in between.
Setup (about 5 minutes)

Click "Add to Server" below.
Log in at the website with Discord and pick your server.
Add a few knowledge entries (e.g. "How do I get a refund?" → your answer) and pick your staff role.
Done — the AI answers in any ticket channel.
Works alongside Ticket Tool, Ticketsbot, or plain Discord threads — if your server has ticket channels, Ticket Assistant can answer in them.