Support Bot

Create a Dynamic Ticketing Solution with Support Bot

FEATURES

• Unlimited Tickets
• Customizable ticket menu funnelling users to the right team
• Display different ticket menus for set roles (perfect for multilingual servers)
• Automated responses in ticket menus to save your team time
• Ticket logs (view previous tickets on our website)
• Chat triggers & snippets answering common questions automatically

WHY SUPPORT BOT?

• Save time and make life easier for your staff team
• Easily create ticket menus to take users on a journey to answer questions on their own, and get in touch with the right member of staff more easily
• Notify the correct staff teams instead of general roles
• Receive roles based on ticket options users select

GET STARTED:

1. Invite Support Bot: https://supportbot.gg/invite-support-bot
2. Type /setup
3. Check out the new support category in your server
4. Configure your setup further with /config & /menu
5. Open a ticket and test the flow!

GET SUPPORT:

• Check out our Commands page: https://supportbot.gg/commands
• Hop into our Support Server: https://discord.gg/tjvp6Dc

EXAMPLE TICKET MENU:

Options:

• General Help -> Open ticket (notify moderators)
• Report User -> Select another option -> Toxic or Spam or Other -> Open ticket (notify moderators)
• Business Inquiry -> Open ticket (notify admins)
• How do I...? -> Provide automatic response