Service Health

Service Health
Keep your community informed with Service Health – a Discord bot for real-time service updates, incident alerts, and maintenance management. Whether dealing with outages, scheduled maintenance, or routine updates, Service Health ensures your audience stays informed with zero guesswork.

Have suggestions? Use /support-chat or the web form to share ideas!

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🚀 Key Features

🔹 Role-Based Alerts

• Configure a ping role in /dash for instant subscriber notifications.
• Specify an incident channel and Russian-language role: holders of this role will see bot interfaces (e.g., prompts) in Russian.

🔹 Manual Incident Management

• Command s!new-incident enables you to:
• Create notifications about outages, bugs, or updates.
• Manually change the "Current Status" (auto-update disabled).

🔹 Smart Maintenance Scheduling

• Command s!schedule for semi-automated maintenance management:
• Pre-alerts: Status changes to "Upcoming Maintenance" on schedule.
• Auto-start: Updates status to "Under Maintenance" at designated start time.
• Manual closure: After completion, status reverts to "All Operational", but incident remains active until manually closed.
• Enable feedback in /dash → Setup → Feedback: users can report issues during maintenance.

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📝 How It Works

1. Initial Setup

• Use /dash to configure:

- Ping Role: Mentioned in all alerts.
- Incident Channel: For posting updates.
- Russian-language role (optional): Activates Russian interface.
- (Optional) Connect your service-status API for full automation.

1. Incident Management

• Enter s!new-incident to create/update notifications.
• Important: "Current Status" changes only when sending new notifications.

1. Maintenance Operations

• Enter s!schedule to plan downtime. The bot will:

- Publish "Upcoming Maintenance" on schedule.
- Switch status to "Under Maintenance" at start time.
- Revert to "All Operational" post-maintenance (incident stays active until manual closure).

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⚠️ Important Notes

• Status Updates:
• "Current Status" auto-updates ONLY during maintenance (start/end).
• All other changes require s!new-incident.
• Maintenance Control:
• Maintenance starts automatically but requires manual closure.

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🛠️ Support & Customization

• Chat: /support-chat (1 active chat/server; Manager permissions required)
• Tickets: Open a Ticket
• Suggestions: Feedback Form

or via Discord server but VIP-only

Service Health streamlines communications: targeted role-based alerts, manual control, and optional automation. Keep your community confidently informed.