SendHelp

SendHelp Tickets is a modern and fully automated ticket management bot built to streamline support on Discord. Designed for communities, businesses, and esports organizations, it helps staff handle player or member issues quickly and transparently—all without leaving Discord.

🔑 Core Features

Button-Based Tickets – Open, claim, update, and close tickets with simple buttons. No confusing commands.

Custom Statuses – Track tickets with statuses that match your workflow (Pending, Assigned, Solved, Escalated, etc.), each with its own category.

Working Hours – Define department schedules to set clear expectations. Tickets created outside working hours display automatic messages.

Reminders – Set automated or custom reminders that notify staff and players, ensuring no ticket is forgotten.

Transcripts – Generate complete HTML transcripts of each ticket (including media) and upload them securely.

Feedback Collection – Gather player feedback after a ticket is closed with ratings and optional comments.

Multi-Guild Support – Works across multiple Discord servers with isolated configurations for each.

Automation & Customization – Departments, categories, and workflows are fully configurable to fit your community’s needs.

💡 Why SendHelp?

Managing support through DMs, scattered channels, or endless messages is chaotic. SendHelp centralizes everything into one reliable ticket system with:

Clear workflows (statuses + working hours).

Automated follow-ups (reminders + feedback).

Transparent history (transcripts + logs).

Easy-to-use buttons for both staff and players.

Whether you’re running an esports league, a large community, or a gaming server, SendHelp ensures faster responses, accountability, and a better experience for everyone.