Mod Mail

🚀 Core Features

• Direct Messaging System

Members can easily open a ticket by simply sending a DM to the bot. No commands, no confusion—just message and go.

• Streamlined Ticket Management

All tickets are neatly organized in a dedicated server channel system, indexed by unique searchable IDs for fast retrieval and tracking.

• Intuitive UI for Staff

Moderators get a clear, chronological view of all open and closed tickets, complete with timestamps, user info, and message logs.

• Full Audit Trail

Every message exchanged is logged, never deleted, ensuring accountability and transparency for both moderators and users.

🔍 Smart Search & Filtering

• Instantly locate tickets using user IDs, ticket IDs, keywords, or timestamps.

🛠️ Highly Configurable

• Customize ticket categories, message templates, and permissions.

🔔 Notification System

• Real-time alerts for new tickets, replies, and escalations—ensuring your staff never misses a message.