AutoTicket

The ticket bot that gets out of the way

Most ticket bots make your members jump through hoops - click a button, fill a form, run a command. AutoTicket does it differently.

Members just send a message. That's it.

Drop AutoTicket into any text channel, point it there with /autoticket, and it silently watches. When someone types a message, a private support channel is created instantly - no friction, no confusion, no "how do I open a ticket?" questions in your general chat.

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Built for real support teams

AutoTicket isn't just about opening tickets. It's built around the full support workflow:

• Claim tickets so your team knows who's handling what
• Auto-claim on first reply - no manual steps needed
• Takeover a ticket from another agent when priorities shift
• Close and archive tickets with a full transcript attached
• Rate interactions - users can give 1–5 stars after a ticket closes, helping you track quality and reward great agents

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Zero clutter, full control

AutoTicket never stores message content. Transcripts are generated live from Discord's own message history at close time and sent directly to the user or your log channel. What happens in your server stays in your server.

Configure everything through Discord's slash command panel or the web dashboard - intake channels, routing categories, support roles, transcript settings, branding, and more.

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Free to start, Premium when you're ready

The core ticket workflow is completely free. When your server grows and you need more - multiple intake channels, ratings, staff points, custom branding, archive categories - Premium is available natively through Discord's subscription system.

Every server gets a free 7-day trial to try Premium with no commitment.

> Key features at a glance:
> - ✉️ Message-based ticket creation - no commands needed
> - 🔒 Private ticket channels with your support roles included
> - 👥 Claim, takeover, and close workflow
> - 📜 On-demand transcripts - no message content stored
> - ⭐ Post-close ratings and staff points (Premium)
> - 🎨 Custom branding per server (Premium)
> - 📋 Up to 10 intake channels (Premium)
> - 🏆 Support leaderboard (Premium)

Plans

| Feature | Free | Premium |
|---|:---:|:---:|
| Single intake channel | ✅ | ✅ |
| Duplicate prevention | ✅ | ✅ |
| Basic claim & close | ✅ | ✅ |
| Transcript (1 destination) | ✅ | ✅ |
| Ratings & points system | ❌ | ✅ |
| Support leaderboard | ❌ | ✅ |
| Up to 10 intake channels | ❌ | ✅ |
| Custom branding | ❌ | ✅ |
| Advanced transcripts | ❌ | ✅ |
| Archive category | ❌ | ✅ |

> 💡 Not sure yet? Every server gets a free 7-day Premium trial - no payment required.

Premium is handled entirely through Discord's built-in subscription system. No third-party checkout, no accounts to create.