Assistlyx

Assistlyx — AI-Powered by TomDaCat AI Discord Support Tickets

Assistlyx transforms your Discord server's support workflow with an intelligent ticketing system that responds instantly, escalates automatically, and keeps your staff in control.

✨ Features

• 🤖 Instant AI Responses — Users get immediate answers powered by your choice of model (Gemini, GPT-5, Claude, DeepSeek, Grok and more)
• 🎫 Private Ticket Channels — Each ticket creates a dedicated private channel visible only to the user and staff
• 🔐 Staff Thread — Every ticket gets a hidden staff thread with controls: reply, claim, close, set priority, add notes
• 📝 Pinned Internal Notes — Staff notes are sent to the private thread and pinned automatically
• 🚨 Auto Escalation — When the AI can't resolve an issue, it notifies staff immediately with a full action card
• 📄 Transcripts — Export full ticket history as HTML or Markdown on close
• ⚡ Priority Levels — low / medium / high / critical, settable by AI or staff
• 🏷️ Tags & Labels — Categorize tickets for easier tracking
• 👮 Moderation Tools — Built-in warn, kick, ban with case tracking and mod log
• 📊 Stats & Leaderboard — Track ticket volume and staff performance
• ❓ Pre-Ticket Questions — Collect structured info before a ticket opens
• 🔔 Reminders — Set timed reminders inside tickets
• 🌍 Translation — Translate any text to 25+ languages via AI
• ⏰ Auto-Close — Inactive tickets close automatically after a configurable timeout

🛠️ Setup

Run /setup and follow the 9-step wizard. No config files, no hosting required beyond the bot itself.