Техник

English Description:

This Discord bot is designed to manage technical support tickets. It helps organize the process of handling user requests by creating separate channels for each ticket and automatically assigning responsible staff. The bot supports multi-user mode, allowing multiple staff members to work on tickets simultaneously.

Key Features:
Ticket Creation: Users can create tickets by selecting a reason from a list.

Automatic Closure: Tickets are automatically closed after 12 hours if the issue is not resolved.

Ticket History: Administrators can view the history of closed tickets and the messages within them.

Channel and Role Configuration: Administrators can configure the notification channel and the role for support staff.

Multi-User Mode: The bot supports operation on multiple servers simultaneously.

Benefits:
Convenience: All tickets and messages are stored in a database, making it easy to track the history of requests.

Flexibility: Administrators can add new reasons for requests and customize the bot to their needs.

Automation: The bot automatically creates channels, assigns responsible staff, and closes tickets, saving time for employees.

Supported Languages:
Russian: The bot fully supports Russian, including commands and responses.